For travel agencies & tour operators

Every disrupted flight owes your passengers up to €600. Most of it goes unclaimed.

EZ-Claim watches the flights you book, files EU 261 compensation claims for your passengers and takes airlines to court when they stall. Your agency earns a share of every claim that pays out — at zero cost to you or your passengers.

portal.ez-claim.eu/dashboard

Welcome, Atlas Travel

Your organisation at a glance — live claims, signatures and your next payout.

Active Claims

↑ +6 vs last week

Compensation Recovered

€61,400

↑ +€8,200 vs last month

Pending Signatures

5 opened, unsigned

Your Revenue

€9,210

this month, provisional

Passenger	Flight	Status	Comp.
MIM. Ionescu	W6 3001 · OTP→LTN	Paid	€400
APA. Popa	FR 2354 · BUH→BGY	Submitted	€250
DRD. Rusu	LH 1657 · OTP→MUC	Ready to submit	€600
CVC. Voicu	W6 3001 · OTP→LTN	Awaiting documents	€400

€600

Maximum per passenger under EU Regulation 261/2004 — per disrupted flight, not per booking.

3h+

Delays, cancellations and denied boarding on your flights, detected automatically.

€0

Cost to your agency or your passengers. We take a fee only from compensation we recover.

1 CSV

Enrols an entire group — flights, passengers, contacts. The rest runs on its own.

How it works

From flight list to payout, in four steps

You already have everything this needs: the flights you booked and the passengers on them. The portal does the rest.

Step 1

Add your flights

Type a flight number and date, or import your whole season from one CSV. We resolve delay, cancellation and EU 261 eligibility automatically.

Step 2

Enrol your passengers

Attach passengers to any flight — even one not disrupted yet. With Auto-Claim on, the claim files itself the moment the flight qualifies.

Step 3

They sign from their phone

Each passenger gets a personal signing link on a page carrying your logo and colours. Documents checked automatically; done in about two minutes.

Step 4

We collect, you earn

We pursue the airline — reminders, legal escalation, court if needed. You track every stage live, and your share arrives with a monthly statement.

Flight Monitor

Know a flight qualifies before your passengers do

The monitor watches every flight you add and resolves its status against EU 261 in real time. So the first message about a cancelled flight comes from you, with a solution attached — not from an angry group chat.

AutomaticDelay, cancellation and eligibility resolved on their own, with the amount per passenger.

Auto-ClaimEnrol passengers on any flight — eligible ones are filed the moment they qualify.

Bulk importA whole season of flights from one CSV.

portal.ez-claim.eu/flights

Eligible · 6 Delayed · 4 Cancelled · 2 On time · 38

Flight	Route	Disruption	Eligible
W6Wizz Air 3001	OTP→LTN	Cancelled	€400 / pax
FRRyanair 2354	BUH→BGY	187 min delay	€250 / pax
LHLufthansa 1657	OTP→MUC	212 min delay	€600 / pax
ROTAROM 371	OTP→CDG	In air	Watching

White-label signing

Your brand on the page. Our name on the paperwork.

Each passenger opens a personal link, sees the compensation with their name on it, uploads a boarding pass and ID, and signs with a finger. The page carries your logo, your colours and your welcome message — configured once, in Settings.

Documents are read and verified automatically: names against the claim, flight numbers against the disruption, IDs against expiry. Bad uploads get caught before they cost you a rejected claim.

ContractsPower of Attorney and Assignment Agreement, signed digitally.

MinorsA parent or guardian signs, with proof of legal capacity.

LiabilityEZ-Claim is the legal assignee — your agency is never a party to the dispute.

ATAtlas Travel

Sign the contracts

Atlas Travel created this claim for Maria Ionescu. Sign below and we'll handle the rest — at no cost to you unless we win.

You're entitled to

€400

Paid by the airline under EU Regulation 261/2004

Power of AttorneyLets us act for you with the airline

Assignment AgreementAssigns the claim to EZ-Claim for recovery

Sign & claim €400

EZ-Claim is the assignee handling this claim. Atlas Travel is the referring partner.

Signature tracking

Every link tracked from sent to signed

The Signatures board shows exactly where each passenger is: link sent, page opened, identity verified, contract signed. Batch-send to a whole group at once, resend to the stragglers, and set automatic reminders so nobody chases anyone by hand.

Live boardTo Send, Sent Today, Awaiting, Signed This Week.

VerifiedOne-time codes confirm each passenger before they can sign.

Your rulesLinks live 7–30 days — you pick the expiry and the reminder cadence.

portal.ez-claim.eu/signatures

Sent→ Opened→ Verified→ Signed

Passenger	Status	Last activity
MIM. Ionescu	Signed	2 min ago
APA. Popa	Opened	14 min ago
DRD. Rusu	Sent	1 h ago
CVC. Voicu	Signed	3 h ago

Revenue & reporting

A revenue line you didn't have last quarter

Every paid claim splits three ways: the passenger gets their compensation, EZ-Claim takes its fee, and your agency takes its share. The portal shows all three, month by month — claim volume, success rate, revenue by airline, top disrupted routes.

TransparentCommission breakdown: compensation → EZ-Claim fee → your share.

PredictableScheduled payouts to your verified bank account, with a monthly statement.

ExportableReports your finance team can drop straight into their sheets.

portal.ez-claim.eu/analytics

Monthly revenue

Partner share, last 12 months · €41,270 total

AugSepOctNovDecJanFebMarAprMayJunJul

"We stopped telling passengers sorry about the delay — and started telling them here's your €400."

What the portal changes, in one sentence

Trust & data

Built like it handles other people's money. Because it does.

You're trusting us with your passengers and your name. Here's how that trust is enforced in the product — not just promised on a page.

Passenger data is encrypted, and masked by default

Names, emails and phone numbers are stored encrypted and arrive masked — even inside your own portal. Revealing them is a deliberate, logged action, not the default view.

Your organisation's data stays yours

Access is scoped to your organisation at the database level. Two roles — Partner Admin and Claims Manager — keep billing and branding away from day-to-day claim work.

Every action leaves a trail

Claims filed, links sent, contracts signed, data revealed — all of it lands in an audit log your admins can see. When something happened, you can say who and when.

Legal escalation is our job, not yours

Airline ignores the claim? We escalate — formal notices, postal service, court where it's warranted. Your agency is the referring partner, never a party to the dispute.

Questions

The four things every agency asks first

What does this cost us?

Nothing. There's no licence, no setup fee and no minimum volume. EZ-Claim takes a fee only from compensation it actually recovers — and your agency receives a share of that fee. If a claim doesn't pay out, nobody pays anything.

What do our passengers experience?

An email or message from you with a personal signing link, on a page carrying your branding. They confirm their identity with a one-time code, upload a boarding pass and ID, sign with a finger, and get paid when the airline settles. No account, no app, no cost.

Who deals with the airline and the lawyers?

We do, end to end. The signed Assignment Agreement makes EZ-Claim the legal assignee of the claim, so submissions, follow-ups, escalations and court proceedings all run under our name. You watch the status change in the portal; you never write a legal letter.

How much work is this for our team?

Adding a flight takes seconds; importing a season takes one CSV. After that the monitor watches flights, Auto-Claim files eligible ones, reminders chase signatures, and statements arrive monthly. Most agencies check the dashboard a few minutes a day.

Free access for agencies

The next cancelled flight can pay you back.

Leave a work email and we'll set up your portal, import your first flights with you and answer everything on a short call.